Customer satisfaction survey

The results of the questionnaires are reflected in the CS (Customer Satisfaction) Improvement Activity Plan for the following fiscal year, and all employees work together to promote measures to satisfy customers further.

*This figure shows the percentage of respondents who rated each item as 5 (satisfied) or 4 (somewhat satisfied) in the item-by-item survey (5-point scale).

Training

From time to time, we hold product seminars and training on basic operations and application methods to ensure that customers can use our products effectively. We provide detailed training courses so that customers can make full use of the functions of measuring and analytical instruments purchased.